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Shipping Policy

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm. If we happen to be out of stock on an item ordered we will contact you to discuss further action.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email ujramelson@ramelson.com to request a refund and we will assign you a tracking #.

2. Mail your returned item to:
UJ Ramelson 4805 Matts Dr. Bethlehem PA 18017

Refund will be issued after return is received. We offer free shipping, however original shipping charges will not be refunded if there is nothing wrong with product. If we receive a package back as “unclaimed” or “unable to forward”. Original shipping charges will be deducted and reflected in your refund. Your refund will be the cost of the item minus what we paid for shipping. Item MUST be unused to be issued a full refund otherwise 20% restocking fee applies. Returns after 30, if accepted, will incurr a 20% re-stocking fee. If item is returned to us as “attempted – unknown” or “undeliverable” or “unclaimed”. Shipping charges will be deducted from refund or buyer needs to pay to re-ship item

Restocking Fee

All items, if agreed to be taken back after 30 days, are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.